Responsible Gaming
at exbat

At exbat, we believe that gambling should always be an enjoyable, voluntary form of entertainment — never a financial strategy, a coping mechanism, or a compulsion. Our responsible gaming policy is not a legal formality; it is a core part of how we operate and how we serve the Bangladesh community. Every feature on the exbat platform — from cricket betting markets and BPL specials to slots and live casino tables — is designed with player welfare in mind.

exbat operates a comprehensive responsible gaming framework that provides players with practical tools to manage their activity, set meaningful boundaries, and seek help when needed. Our support team is available around the clock, every day of the year, to assist any player who has concerns about their gambling behaviour — whether that concern is about time spent playing, money wagered, or the emotional impact of losses.

We ask every player to approach gambling honestly and to use the tools available to them. The measures described on this page are free, confidential, and available to all registered exbat users. We strongly encourage you to familiarise yourself with them before or during your time on the platform.

exbat strictly enforces an 18+ age policy across all products and services on the platform. Gambling by individuals under the age of 18 is strictly prohibited, regardless of whether the activity involves real money or free-play modes. This policy applies to all players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city and district across Bangladesh.

As part of our Know Your Customer (KYC) and age verification process, all players are required to confirm their date of birth during registration and to provide valid identity documentation before their first withdrawal is processed. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a birth certificate. Accounts found to belong to individuals under 18 will be closed immediately, all funds frozen pending review, and the matter escalated in accordance with our legal obligations.

exbat also takes seriously its responsibility to help parents and guardians prevent underage access to gambling websites. If you share a device with younger family members, we strongly recommend using parental control software to restrict access to gambling platforms. Several reputable third-party tools are available for this purpose — your Internet Service Provider or device manufacturer can advise on appropriate options.

One of the most effective ways to keep gambling under control is to set firm financial boundaries before you start playing. exbat provides a range of limit-setting tools that allow you to cap your deposits, losses, and wagers over defined time periods. These limits are entirely voluntary and can be set at any time from your account settings panel.

Increasing a limit is subject to a mandatory 7-day cooling-off period before the increase takes effect. This is intentional — it gives you time to reconsider whether the change is right for you. Decreasing a limit takes effect immediately with no waiting period, so you can always tighten your controls at a moment's notice.

If you attempt to exceed your set limit, the platform will automatically block the transaction and display a reminder of your current limit settings. You will not be penalised for hitting your limit — it is a sign that your responsible gaming controls are working exactly as intended.

Sometimes a short break is all that is needed to regain perspective. exbat's time-out feature allows you to temporarily suspend your account for a period of your choosing, without the permanence of a full self-exclusion. During a time-out period, you will not be able to log in, place bets, deposit funds, or access any gambling content on the platform.

Available time-out durations on exbat include:

• 24-Hour Break — A single-day pause, useful after a losing session or when you feel you have been playing for too long.
• 7-Day Break — A full week away from the platform, useful if you notice your play frequency increasing.
• 30-Day Break — A month-long pause that gives you substantial time to reassess your habits.
• 90-Day Break — A longer cool-off period recommended if you have experienced significant losses or emotional distress related to gambling.
• Custom Duration — Set any number of days that suits your personal situation, up to 180 days.

Time-out periods cannot be cancelled early. Once activated, your account remains suspended for the full chosen duration. This friction is deliberate — it protects you from impulsive decisions made in the heat of a losing streak or a frustrating gaming session. After the time-out period expires, your account will be reactivated and you may resume play, but we encourage you to take a moment to reflect before doing so.

Self-exclusion is a formal, longer-term commitment to stop gambling on the exbat platform. It is the most powerful tool we offer, and it is designed for players who feel their gambling has become a serious problem or who simply want a definitive, extended period away from all gambling activity. Self-exclusion at exbat is free, confidential, and processed without judgement.

When you self-exclude from exbat, the following actions are taken immediately:

• Your account is suspended and all login access is blocked for the duration of the exclusion period.
• All pending bonuses, free spins, and promotional offers are cancelled and removed from your account.
• Any marketing communications — including promotional emails, SMS, and push notifications — are stopped immediately.
• Your account is flagged to prevent re-registration under a new username or email address during the exclusion period.
• Any funds remaining in your account balance are secured and will be returned to you upon request via your registered payment method (bKash, Nagad, Rocket, or bank transfer) after an administrative review.

To initiate self-exclusion, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred duration. Our responsible gaming team will process your request within 2 hours (Bangladesh Standard Time, UTC+6) and send you written confirmation once the exclusion is active.

Problem gambling can develop gradually and is not always easy to recognise — particularly in yourself. Many players who struggle with their gambling habits do not identify as "addicts" and may rationalise their behaviour for a long time before seeking help. At exbat, we want to make it as easy as possible to recognise the warning signs early, before the problem becomes severe.

The following are recognised warning signs that gambling may be becoming a problem:

The following checklist is adapted from internationally recognised problem gambling screening tools. Answer each question honestly — there are no right or wrong answers, and your responses are entirely private. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our responsible gaming team or activate a time-out or self-exclusion period.

If you are concerned about your own gambling or that of someone you care about, please do not hesitate to reach out. exbat's responsible gaming support team operates 24 hours a day, 7 days a week — including during Eid, Durga Puja, and all public holidays in Bangladesh. All communications are treated with strict confidentiality.

exbat also recommends maintaining an open and honest relationship with your household about gambling activity. Setting a shared budget, discussing time limits, and agreeing on boundaries with those you live with can be a powerful complement to the technical tools available on the platform. Responsible gaming works best when it is supported by both technology and the people around you.

We are proud to serve the Bangladesh community and we take our responsibility towards every player seriously — whether you live in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. Your wellbeing matters to us far more than your deposits.