exbat Frequently
Asked Questions

Creating an exbat account takes less than two minutes. Visit the exbat website, click the registration link, and fill in your full name, date of birth, email address, mobile number, and a secure password. You must be 18 years or older to register. Once submitted, you will receive a verification message to confirm your mobile number before your account is fully activated.

exbat requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a birth certificate. You may also be asked to provide proof of address. Documents should be clear, unedited photos or scans. Verification is typically completed within 24 hours of submission.

Use the Forgot Password link on the exbat login page to reset your password. Enter your registered email address or mobile number and you will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected].

No. exbat strictly permits one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being permanently suspended and any associated balances being forfeited. If you believe a duplicate account has been created in your name without your knowledge, contact our support team immediately.

To close your exbat account permanently, contact our support team at [email protected] with the subject line Account Closure Request. Our team will confirm your identity, process any remaining balance to your preferred withdrawal method, and close the account within 5 business days. If you are closing due to a gambling concern, we also recommend activating self-exclusion first.

To deposit via bKash on exbat, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit and you will be provided with a bKash merchant number. Send the payment from your bKash app using the Send Money or Payment option, then enter the transaction ID on the exbat deposit page to confirm. Deposits via bKash are credited within 5 to 15 minutes.

Nagad deposits on exbat are typically credited within 5 to 15 minutes of a successful transaction. The process is the same as bKash: select Nagad in the Deposit section, complete the payment in your Nagad app, and submit the transaction reference on the exbat platform for confirmation. If your deposit has not appeared after 30 minutes, contact our 24/7 support team with your transaction ID.

The minimum deposit amount on exbat is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500. These minimums ensure transactions are processed efficiently within the local payment network.

The minimum withdrawal amount on exbat is ৳500 for all payment methods including bKash, Nagad, and Rocket. Bank transfers have a minimum of ৳1,000. Withdrawals are subject to identity verification — your KYC must be fully approved before any withdrawal is processed. This is a one-time requirement that protects the security of your funds.

Most exbat withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours during regular operating hours (BST, UTC+6). Bank transfers typically take 1 to 3 business days depending on the receiving bank. Withdrawal requests submitted during peak periods or requiring additional verification may take slightly longer. You will receive a notification once your withdrawal has been approved and sent.

exbat does not charge its own fees on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or your bank — may apply their standard transaction charges as per their own fee schedules. We recommend checking your provider's current rates. exbat has no control over third-party payment provider fees.

Yes, exbat supports deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay. The deposit process follows the same steps as bKash and Nagad: select your preferred method in the Deposit section, complete the payment in the relevant app, and submit the transaction reference on the exbat platform to confirm.

Yes, exbat offers betting markets for the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC tournaments, and international cricket fixtures featuring the Bangladesh Tigers. Available markets typically include match winner, top batsman, total runs, over/under, and live in-play betting. Markets open as fixtures are scheduled and close at the start of each match.

exbat hosts a large catalogue of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic 3-reel slots to modern video slots with multiple paylines, bonus rounds, and progressive jackpots. All slots are available on desktop and mobile browsers with no download required.

Yes. The entire exbat platform is fully accessible through your mobile browser — no app download is required. The site is optimised for all modern smartphones and tablets running Android or iOS. You can place cricket bets, play slots, access live casino tables, make deposits via bKash or Nagad, and manage your account all from your mobile browser.

Return to Player (RTP) percentages vary by game and are set by the individual game providers. Most slots on exbat have RTPs ranging from 94% to 97%, which is standard for the industry. RTP figures are typically listed in each game's information or paytable section. Higher RTP does not guarantee short-term winnings — it reflects theoretical long-term payout percentages across millions of spins.

All games on the exbat platform use certified Random Number Generator (RNG) technology, which ensures that game outcomes are genuinely random and cannot be predicted or manipulated. Games are sourced from reputable providers such as Pragmatic Play, Evolution Gaming, and NetEnt, all of whom undergo independent third-party audits. exbat is committed to fair play for all players.

The exbat welcome bonus is offered to new players on their first deposit. To claim it, complete your registration, verify your account, make a qualifying deposit, and the bonus will be credited automatically to your account. Bonus amounts and the exact percentage match may vary — check the current Promotions page after logging in for up-to-date terms and minimum deposit thresholds.

Wagering requirements specify how many times you must bet the bonus amount before withdrawing any winnings derived from it. exbat bonuses carry wagering requirements that vary by promotion — typically between 20x and 40x the bonus amount. Always read the full terms of each promotion before claiming. Wagering must be completed within the stated validity period, after which unused bonus funds expire.

Yes. All exbat bonuses have a validity period, typically 7 to 30 days from the date of issue depending on the specific promotion. If the wagering requirements are not met within the stated validity period, the bonus and any associated winnings will be removed from your account automatically. Check the expiry date in the Bonuses section of your account dashboard.

The exbat VIP Club rewards loyal players with exclusive benefits including higher deposit and withdrawal limits, dedicated account managers, personalised bonuses, cashback offers, and priority support. Players progress through VIP tiers based on their cumulative activity on the platform. Visit the VIP Club page for a full breakdown of tier requirements and the rewards available at each level.

exbat uses SSL encryption to protect all data transmitted between your device and the platform, ensuring your personal information and financial transactions remain secure. The platform employs two-factor authentication, fraud monitoring, and strict KYC procedures to protect player accounts. All payment processing uses secure channels compatible with bKash, Nagad, and major Bangladesh banks.

The minimum age to register and play on exbat is 18 years old. This applies to all products on the platform including sports betting, slots, and live casino. Age is verified during the KYC process using government-issued identification. Accounts found to belong to individuals under 18 will be closed immediately and any funds frozen pending review.

To self-exclude from exbat, contact our support team at [email protected] with the subject line Self-Exclusion Request and specify your preferred duration — options include 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion suspends your account, cancels all active bonuses, and stops all marketing communications immediately. Once activated, self-exclusion cannot be reversed before the chosen period ends.

Log in to your exbat account, go to Account Settings, and select the Responsible Gaming section to set daily, weekly, or monthly deposit limits. Limits take effect immediately when reduced. Increasing a limit is subject to a mandatory 7-day cooling-off period before the change is applied. You can also set loss limits, wager limits, and session time limits from the same section.